Rabbits Vehicle Hire are a group of fast growing, professional companies. We have a large fleet of modern self drive cars, four wheel drives, small vans, panel vans, Luton's, tippers, caged tippers and 7.5ton box trucks with tail lifts. All of these hire vehicles are available for short and long term rentals plus we also offer a delivery and collection service. Continental hire is also available.
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Poor customer service and an unwashed Skoda
I hired an estate car from Rabbits vehicle hire a couple of years ago and was happy with the car and the service. I'm not sure if this is a franchise business as the branch I hired from originally has now disappeared. I had the misfortune of hiring from their Reading branch/ franchise recently and was appalled with both the car and the service. When I hired an estate car two years ago I was given a clean VW passat. On this occasion the car was a Skoda (which nobody confirmed to me until I arrived to collect) The car itself was filthy, it clearly hadn't been cleaned since the last person hired it. I mentioned this to the guy serving me who shrugged and said they'd give it a 'wipe over' whilst I waited. To my disappointment he did literally that and the car still looked awful. I asked to speak to a manager as the car certainly wasn't cheap to hire and had the 'pleasure' of speaking to a Mr Kevin Rapson who also shrugged off my concerns and charmingly told me that if I had a complaint to put it in writing! I have very rarely found the need to complain or leave a negative review about anything in my 40 odd years however the poor attitude, service and vehicles at Rabbits vehicle hire had me seething. It goes without saying that I will NEVER be hiring from them again