Diamonds Hair & Beauty

Hairdressers (Unisex) in Reading

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229 London Road
Reading
Berkshire
RG1 3NY

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Hairdressers (Unisex)

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unhygienic and unproffesional

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Went to this salon for eyebrow and upper lip wax with a friend. When you first walk into the salon it is very clean and tidy. The woman who worked there was very friendly and saw us straight away. However it was quite hard to communicate with her as English was not her first language. We were taken into the back room, which had a couch in for beauty treatments. However this room was untidy and quite unclean. We just assumed this room wasn't used very often and decided to go ahead. After telling the therapist i like my eyebrows to be kept quite thin, she waxed my eyebrows using a wooden spatula to apply the wax. However she did not wash her hands beforehand. During the waxing, she dropped hot wax onto my eyelids and across my cheek, and did not even wipe it off. After she waxed my eyebrows but before letting me look at them she applied lotion to them and massaged it in. This was a nice gesture, however i would have liked to see them first as when she did show them to me, they were not good. They were hardly changed, just slightly tidied. I explained again to the therapist that i preferred them to be thinner and can she take more off. She then argued with me, saying they look better bigger, however i told her again that i wanted them thinner. She then proceeded to wax them again, however even after the second wax they were not good and not how i wanted them. She then waxed my upper lip, which would have been fine except she managed to get wax on my actual lip and managed to pull some of my skin off. My friend then had hers done, and the first problem was that she didn't change spatula and used the same one on both of us as well as the same tweezers that hadn't been sterilised in between. The results of her eyebrow wax was much better and they look fine, however when the therapist did her upper lip she missed half the hair and again put wax onto her actual lip. Overall i would say this salon is unhygienic and unprofessional. The therapist did what she wanted and not what we wanted. The results were that i have had to pay to go and have this done again. Would not recommend to anyone.

Hannah Poole - 23/10/2012 | report this review

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